first aid supplies, kits, cabinets & refill items

Frequently Asked Questions


How come your prices are so much lower than the First Aid Van Companies?
Simple,  we don't have a fleet of gas-eating first aid vans cruising around all day, and we don't have commissioned sales reps to pay. We ship your first aid supplies directly to you from our fully-stocked distribution center in the Heart of America. And you can expect to save as much as 60%  from what the typical first aid van service charges for the same products.  Lower costs for us means lower prices for you, it's pretty much that simple!

Our Van Driver says his prices are higher because he's providing a service.
Would you pay someone to come every month & wash your windshield for you? That's a "service", isn't it? Some services don't have that much value, especially if it's something you can easily do yourself.  I guess that's why most people pump their own gas and buy milk at a super-market instead of using a milk-man. Restocking  a first aid cabinet is a lot like that.  It isn't rocket-science, and you can easily do it yourself without paying someone to do it for you. (see next question, below)


Our Van Company Restocks our kit for us ... how do we know what we need to keep our kits OSHA & ANSI Z308.1 compliant?

Our Free Replenishment Guides make it easy for you to keep your first aid kits or cabinets OSHA and ANSI Z308.1 compliant. Just select the replenishment guide that most closely matches the first aid kit or cabinet you have. The handy replenishment guides detail the items you need to be OSHA and ANSI Z308.1 compliant, as well as the items you should have (but are not required to).   You can sign up for our FREE Reminder Service or get FREE replenishment guides online whenever you want. 

Our First Aid Van Service comes by every month to check our kits for us...do you guys do that?
No. That's part of how we save you money. But if you sign up for our FREE Reminder Service, we'll send you a fax or e-mail when it's time to take a look at your first aid kit contents.  Just tell us what size kit(s) you have, and how often you want to be reminded, and we will send you a handy replenishment guide that makes restocking your own kits a snap!

Our First Aid Kits say they must be serviced and maintained by a "first aid professional" to be OSHA/ANSI compliant.  Is that really true?
No. Nowhere in OSHA regulations or ANSI Z308.1 standards does it specify who must service or maintain first aid kits or cabinets.  There is no stated definition of the term "first aid professional", nor is there a published protocol for testing, certifying or licensing those engaged in the maintaining of first aid kits (unless you count a driver's license). Any such claim is a deliberate attempt to deceive you into buying from a first aid van service. (at their exorbitantly high prices!)

If I restock my own kit, how do I know where things should go?
It really doesn't matter where things go, as long as the supplies are accessible, and their location makes sense to you.  When you restock your own first aid kit, you will be more familiar with its' contents, than if someone does it for you. Every organization should have at least one person familiar with the first aid supplies, and the easiest way to insure that, is by restocking your own first aid kit. If a van driver is the only one that knows your kit, where will he be when you have a first aid emergency?

How is restocking our own kits better for the environment?
When you restock your own first aid kits, you get your supplies shipped directly to you on a common carrier (usually UPS or FedEx Ground) who's probably delivering something to you anyway. That's a lot more efficient than someone cruising around all day in a gas-guzzling, carbon-spewing, first aid van, delivering a box or two of over-priced bandages. So, not only are you saving money, you're helping save the environment. Any way you look at it, that's a win-win.  Go Green and Save Some Green!

How soon can I expect to receive my order?
That depends on where you are located.  Orders ship from our centrally located facility in Overland Park, Kansas, typically within 24 hours of receiving them.  Most orders travel via FedEx Ground or UPS, and can be expected to reach their destination within 2-3 working days (+ or -  a day, depending on your location). See delivery map

My First Aid Van Driver says he can match all your prices, so why should we buy from you?
Maybe you should ask your van driver, "if you could give us better prices, how come you didn't (until now)?  You might also ask him how long the new, lower prices are good for, and how soon will they be back up to where they were. (They will go back up, sooner or later, we've seen it many, many times).  

How much will my shipping cost be?

If your order totals $50 or more, we pay the shipping, and unlike most first aid van companies, we never surprise you with an additional "fuel surcharge".  Since no commercial carrier delivers goods for free, it is necessary for us to charge for shipping on smaller orders (less than $50).  Click here to view a complete schedule of  shipping charges.

What if I have a contract with a First Aid Van Service?
If you are in a one-sided contract with a First Aid Van Company, there may not be much you can do but wait for it to expire.  When it does, you might consider getting your supplies from a company that doesn't require a contract, and allows you to buy wherever you can get the best deal.  With our prices and our service, we don't need contacts.  You buy from us on your terms, and we will never try to bully you with a "one-sided, bogus discount off inflated prices, we'll sue you if you quit buying from us" contract. 

What's the difference between OSHA approved and ANSI Z308.1 compliant first aid kits?
None, really. OSHA standard 1910.151 (b) states ... an employer must have "adequate first aid supplies..readily available". OSHA does not detail specific first aid product requirements, yet does reference ANSI Z308.1-2003 Minimum Requirements for Workplace First Aid Kits. Details about specific first aid items that should be included in an ANSI compliant first aid kit can be obtained here. ANSI Z308.1-2003 Standards  /   OSHA Requirements

What if I need to return something?
No problem!  We offer a 100% Satisfaction Guarantee on everything we sell.   If, for any reason, you wish to return an item (within 30 days of purchase), you may return it to us, in it's original packaging, in saleable condition, and receive a full refund for the purchase price of the returned product. Click here to return goods

How can I get in touch with you if I have a question or problem?
We can be reached by telephone during regular business hours (M-F  /  8:00-4:30 central) at 913-681-5163, (and the phone is answered by a real live person). Or, anytime by fax, e-mail, U.S. Mail, or through our special online communication form.  See the contact us section for more detailed contact information.

Will my credit card be charged before goods are shipped?
No. Our order processing system only allows us to bill for items at the time of shipment. As much as we try to avoid it, we are occasionally forced to ship an incomplete order.   Any back-ordered items will not be charged until they are actually shipped.

Is my credit card information secure when I order on your web site?
Absolutely. Our web site incorporates Secure Socket Layer (SSL), 128-bit data encryption technology, insuring that your sensitive credit card data is transmitted and received in encrypted form, and is deleted after your order is successfully processed. See our internet security page for more details.

Do you share any customer information with other companies?
No.  We don't like getting "spammed" any more that you do, so we will never, under any circumstances, share your e-mail address, or any other customer information with any third-party.  See our privacy policy for more details.

Please contact us if you have additional questions or concerns not specifically addresses in this section.

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